EASE

Help & Support

We reply within 1 business day. For anything urgent during a session, use the in-app safety button.

Contact: support@try-ease.co — customers and therapists alike.

For customers

How does EASE work? Choose a massage style and length, pick a time and place, and we match you with a licensed therapist nearby. You can watch them arrive in real time. They bring the table and everything else — you just relax.

Where is EASE available? We're launching in Los Angeles, with more cities coming soon.

Who are the therapists? Independent, licensed massage therapists. Every therapist passes identity and background screening before their first session, and we verify state licensure and insurance.

How much does it cost? Pricing is shown up front before you book — one all-in price based on the style and length you choose (e.g., 60 or 90 minutes). Tips are optional and go 100% to your therapist.

How do I pay? Securely in the app with any major card. You're only charged once a therapist confirms your booking.

Can I reschedule or cancel? Yes — from your Bookings. Free cancellation before the cancellation window; late cancellations or no-shows may incur a fee to protect your therapist's time.

Is it safe? There are safety tools on every session: therapists are vetted and rated, and you can reach in-app support or call 911 for any emergency.

How do I delete my account? Profile → Settings → Delete account. This removes your personal data, subject to records we must keep for legal/tax reasons.

For therapists

How do I join? Download EASE for Therapists and apply: add your license, specialties, and documents. Once you're verified and approved, go online and start receiving nearby requests.

What do I earn? You see the pay, distance, and client details before accepting any job. You keep 100% of your tips, and can cash out the same day with $0 transfer fees.

What if a client cancels or no-shows? You're covered — late cancellations and no-shows are protected, so your time isn't wasted.

Do I set my own schedule? Yes. Set your availability, service area, and specialties; go online when you want. You can build a book of repeat clients and standing weekly slots.

What about taxes? You're an independent contractor and responsible for your own taxes. The app tracks your session earnings; payouts are reported through Stripe Connect per applicable law.

Requirements: a valid state massage license, liability insurance, and the ability to pass a background check. You bring your own table and supplies.

How do I delete my account? Profile → Settings → Delete account.

Troubleshooting