EASE
Cancellation Policy
Last updated: July 2026
This policy explains cancellations, no-shows, and refunds for bookings made through EASE. Exact fees and windows are shown in the app at the time of booking and control if they differ from the summary below.
Customer cancellations
- Free cancellation up to 2 hours before the scheduled start time.
- Late cancellation inside that window may incur a partial fee to compensate the therapist's reserved time and travel.
- No-show / no access at the scheduled time may be charged in full.
Therapist cancellations
If a therapist cancels, you are not charged and we attempt to re-match you as quickly as possible. If we cannot, you receive a full refund of any pre-authorized amount.
Refunds
Eligible refunds are returned to your original payment method via our processor; bank posting times vary. If a session is unsatisfactory for safety or quality reasons, contact support — we review each case individually.