Privacy Policy

Last updated: October 4, 2026

W3 Presence LLC, doing business as EASE (“EASE,” “we,” “us”), operates an in-home massage marketplace that connects customers with independent, licensed massage therapists. This policy explains what we collect, how we use it, and your choices. It covers both the EASE app (customers) and the EASE for Therapists app (providers).

EASE is intended for adults 18 and older. The service is not directed to children.

1. Information we collect

You give us:

• Account & contact: phone number (used for sign-in), name, email.
• Booking details: service address, scheduled time, session preferences, entry notes, in-app messages.
• Payments (customers): card/payment details are collected and processed by our payment processor (Stripe); we do not store full card numbers.
• Provider onboarding (therapists): massage license number, certifications, insurance, government ID, and information used for background-check and payout (bank/Connect) setup.

Collected automatically:

• Location: precise location to set the service address, match therapists to nearby jobs, and show a live arrival ETA during a session. For customers, this is used only while you're actively using the app. For therapists, EASE also collects location in the background while you're en route to a client's home — even if you switch apps or lock your phone — so the client can track your arrival; this stops as soon as you arrive and is never active outside an active trip. You control permission in your device settings at any time.
• Device & usage: device identifiers and push tokens (for notifications), app interactions, and diagnostics.
• Website & analytics: when you visit try-ease.co or use our apps, Google Analytics and Firebase Analytics collect limited usage data such as pages or screens viewed, buttons tapped (for example, the App Store or Google Play buttons), form submissions, completed bookings, approximate location, and device and browser information. See Section 3A.

2. How we use information

• Provide the service: create bookings, match therapists, process payments and payouts, enable in-app chat, and show real-time tracking.
• Trust & safety: verify therapist identity and licensure, run background checks, and review reports.
• Communications: send booking updates, security codes, receipts, and service messages.
• Improve and secure the service, understand how people find and use EASE, measure whether our advertising leads to downloads and bookings, prevent fraud, and meet legal obligations.

3. How we share information

• Between customers and therapists: to complete a booking, a customer and the matched therapist see the information needed to do so (e.g., first name, service address, session details, ratings/reviews, in-app messages).
• Service providers: payment processing (Stripe), SMS/verification (e.g., Twilio), background screening, identity verification, maps/geocoding, push notifications (Apple), analytics and advertising measurement (Google Analytics, Firebase Analytics, Google Ads), cloud hosting and storage. They may process data only on our behalf.
• Safety & legal: when required by law or to protect rights and safety.
• Business transfers: in a merger, acquisition, or sale of assets.
• We do not sell your personal information. We do not send your name, phone number, email address, service address, or booking details to analytics or advertising partners. See Section 3A for the limited usage data those partners collect.

3A. Analytics & advertising measurement

Website. try-ease.co uses Google Analytics 4, a service of Google LLC, which uses cookies and similar technologies to collect usage information such as the pages you view, the links and buttons you click (including our App Store and Google Play buttons), whether a provider application or waitlist form was submitted (we do not send the name or email you enter), your approximate location, and your browser and device type.

Apps. Our apps use Firebase Analytics, also from Google, to understand how the apps are used. This includes app opens, screens and actions, and a completed booking (its booking reference and amount, and no payment card details), along with an app-instance identifier and device information.

Advertising measurement. If you reach EASE from a Google ad, Google Ads may record that you visited our site or tapped a store button so we can measure how well our advertising works. We use this to evaluate and improve our ads, not to build a profile of you from your name, phone number, or email.

Google handles this data under its own policies; see how Google uses information from sites or apps that use its services. Your choices: you can block or delete cookies in your browser, install the Google Analytics opt-out browser add-on, adjust ad personalization in your Google account settings, and limit ad tracking in your device settings. You can also ask us not to use your information for this by writing to the address below.

4. Payments

Customer payments and therapist payouts are handled by Stripe. Your card details are provided directly to Stripe; EASE receives transaction status and limited details (e.g., last four digits) — not your full card number. Stripe's handling of your data is governed by Stripe's privacy policy.

5. Your choices & rights

• Access / correct / delete: you can delete your account in the app (Profile → Settings → Delete account), which removes or de-identifies your personal data subject to legal retention (e.g., transaction records). You may also contact us at the address below.
• Location & notifications: control these in your device settings at any time. Some features (matching, live tracking, push alerts) won't work without them.
• Marketing: opt out of promotional messages; you'll still receive essential service messages.

6. California residents (CCPA/CPRA)

California residents may request to know, access, correct, and delete personal information, and to limit certain uses, without discrimination. We do not sell personal information. We use Google Analytics, Firebase Analytics and Google Ads measurement as described in Section 3A, and you can opt out using the choices listed there or by contacting us. To exercise your rights, use the in-app deletion or contact us.

7. Data retention & security

We keep personal information as long as needed to provide the service and meet legal, tax, and safety obligations, then delete or de-identify it. We use industry-standard safeguards (encryption in transit, access controls); no method is 100% secure.

8. International users

EASE operates in the United States; information is processed in the U.S.

9. Text messages

We use your mobile number to send the booking and account text messages described in our Terms. We do not share mobile information, including your phone number and text-message consent, with third parties or affiliates for marketing or promotional purposes. It is shared only with service providers that deliver our messages on our behalf, such as Twilio. You can opt out at any time by replying STOP or by turning “Service texts” off in the app.

10. Changes

We'll update this policy as the service evolves and revise the “Last updated” date. Material changes will be communicated in-app or by email.

11. Contact

Questions or privacy requests: support@try-ease.co.